← Sistine Path

Cancellation and Refunds

Terms version: September 22, 2026 · US launch and billing update · Path release 1.16.1 · Terms identifier: path-2026-09-22-us-v2

Sistine Path is supplied by Looks Labs LLC, doing business as Sistine. Support and cancellation requests: support@sistine.ai.

Cancel your subscription

1. In the app, choose Subscription → Manage billing. Alternatively, use Manage subscription in the browser you used to purchase.
2. In Stripe’s portal, choose the cancellation option and complete its confirmation.
3. Check the cancellation status and paid-through date shown in the portal. No further renewal is due after the cancellation takes effect.

If you cannot access either control, email support@sistine.ai from your billing email with the subject “Cancel Sistine Path.” Include a receipt or invoice identifier if available. You do not need to give a reason, install the app again, speak to a salesperson, or pay a cancellation fee. We confirm the request and effective date. A renewal taken after a valid cancellation request should be reported so we can investigate and refund any charge owed back.

Do not send a full card number, security code, password or private key. Removing the app, clearing browser storage or stopping use does not tell Stripe to stop monthly renewals.

When access ends

Ordinary cancellation stops future renewals and leaves access through the period already paid for. The app’s offline verification lasts up to 72 hours and never extends beyond that paid period. A failed renewal does not grant another month of access. The app retains your local files, but expired subscription features require a valid subscription.

Refunds

Except where applicable law or an express offer provides otherwise, a partially used month or a change of mind after the service has begun is not refundable. This does not exclude rights relating to unauthorized charges, duplicate charges, failure to supply the purchased service, defective service or a legally required withdrawal/refund period.

Contact support about a billing error, a charge after effective cancellation or a material service problem. We investigate and issue refunds that are owed. Disappointing investment results alone do not establish a refund entitlement: the purchase is research software, not a promised investment return. This does not limit remedies for misleading claims or failure to supply what was advertised.

Approved refunds go to the original payment method where possible. Processing time depends on Stripe and your bank. A full refund can end access; a partial refund does not automatically cancel future renewals. Tell support if you also want to cancel.

Mandatory rights

This policy does not remove a non-waivable consumer, payment-dispute, chargeback, warranty or withdrawal right. Any legally required consent for immediate digital delivery and acknowledgment about withdrawal rights must be obtained separately where applicable; this policy alone does not obtain it. Local law governs where it gives you greater protection.

© 2026 Looks Labs LLC · support@sistine.ai